Help Desk Jobs

BASIC FUNCTION: The Help Desk Technician's role is to provide support and technical assistance to customers who are using software, hardware or other computer systems and need help completing a...

Acts as focal point through which the organization will route all system problems as they relate to computer hardware, software, and telecom. The Help Desk Coordinator is responsible (with input...

BASIC FUNCTION: The Help Desk Technician's role is to provide support and technical assistance to customers who are using software, hardware or other computer systems and need help completing a...

Acts as focal point through which the organization will route all system problems as they relate to computer hardware, software, and telecom. The Help Desk Coordinator is responsible (with input...

Help Desk AnalystReceives and triages all incoming support calls, logs all requests for service, system issues and subsequent resolutions in the Helpdesk database. Serves as primary contact for...

Position Summary:The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks; including receiving, prioritizing, documenting, and actively...

Responsible to the help desk manager for the support of computer hardware, network and communications equipment, operating systems, and applications. The role is to ensure proper computer operation...

POSITION SUMMARY/RESPONSIBILITIESResponds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents...

GENERAL SUMMARY:This person is responsible for monitoring and managing the IS Help Desk and Support services. This includes managing, distributing and prioritization of tickets to appropriate...

HELP DESK ANALYST JOB SUMMARY A Help Desk Analyst provides first tier end user technical support, route support request to appropriate staff, and assist with technical projects. Employee may be...

Help Desk AnalystReceives and triages all incoming support calls, logs all requests for service, system issues and subsequent resolutions in the Helpdesk database. Serves as primary contact for...

Position Summary:The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks; including receiving, prioritizing, documenting, and actively...

Responsible to the help desk manager for the support of computer hardware, network and communications equipment, operating systems, and applications. The role is to ensure proper computer operation...

POSITION SUMMARY/RESPONSIBILITIESResponds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents...